Last updated: August 1, 2025
Maya & Mina is a brand operated by TTM Advies, registered in the Netherlands (Chamber of Commerce: 90263677, VAT number: NL004802129B38).
Registered Address: Eerste Helmersstraat 219C, 1054 DW Amsterdam, The Netherlands.
We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop with us.
👉 In short: We only collect the information necessary to process your orders, provide customer service, improve our store, and comply with legal obligations. We do not charge VAT or GST. Shipping is always free to Australia.
By using our website and services, you agree to this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information:
Contact & Identity Details
•Name, address, phone number, email address
•Billing and shipping addresses
Order & Transaction Details
•Products purchased, returns, exchanges, cancellations
•Order history and preferences
•Payment confirmation details
•Payment details are securely processed via our payment providers
•We do not store full credit card numbers on our systems
Account Details (if you create an account)
•Username, password, account preferences
•Wishlist and saved items
•IP address, browser type, device information
•Website interaction data, pages visited
•Cookies and similar tracking technologies
•Information you provide when contacting customer support
•Marketing preferences and communication history
How We Collect Information
•During checkout and account creation
•When you contact customer support
•When you subscribe to marketing emails
•Via cookies when you visit our website
•Through your device and browser settings
•From your interactions with our website
•Payment processing partners
•Shipping and logistics providers
•Marketing and analytics platforms
Legal Basis for Processing (GDPR)
We process your personal information based on:
•Contract performance: To fulfill your orders and provide services
•Legitimate interests: To improve our services, prevent fraud, and conduct marketing
•Legal compliance: To meet tax, accounting, and regulatory requirements
•Consent: For marketing communications and non-essential cookies (you can withdraw anytime)
How We Use Your Information
Order Processing & Customer Service
•Process orders, payments, returns, and exchanges
•Arrange shipping and delivery
•Provide customer support and respond to inquiries
•Manage your account and preferences
•Improve our website and services
•Analyze customer behavior and preferences
•Prevent fraud and ensure security
•Comply with legal and tax obligations
Marketing & Communications
•Send promotional emails (only if you opt-in)
•Show relevant advertisements
•Notify you about new products and offers
•You can unsubscribe at any time
Disclosure of Personal Information
We may share your information with:
Essential Service Providers:
•Shopify (our e-commerce platform)
•Payment processors (Stripe, PayPal, etc.)
•Shipping partners (Australia Post, courier services)
Marketing Partners (only with your consent):
•Email marketing platforms
•Social media advertising (Facebook, Google)
•Analytics providers (Google Analytics)
•Government authorities when required by law
•Law enforcement for fraud prevention
•Legal advisors for business protection
We never sell your personal information to third parties.
Cookies & Tracking Technologies
We use cookies to enhance your experience:
Essential Cookies (always active):
•Shopping cart functionality
•Account login and security
•Website performance and stability
Analytics Cookies (you can opt-out):
•Google Analytics to understand website usage
•Performance monitoring and improvements
Marketing Cookies (requires consent):
•Facebook Pixel and Google Ads tracking
•Personalized advertising and retargeting
•Social media integration
Manage Cookies: You can control cookie settings in your browser or contact us for assistance.
Data Security & Protection
We protect your information using:
•SSL encryption for all data transmission
•PCI DSS compliant payment processing
•Secure hosting with Shopify's infrastructure
•Regular security audits and updates
•Limited access controls for our team
•Data backup and recovery procedures
However, no system is 100% secure. Please use secure channels when sharing sensitive information with us.
Data Retention
We keep your personal information only as long as necessary:
•Order information: 7 years (Dutch tax and accounting requirements)
•Account data: Until you delete your account or request deletion
•Marketing data: Until you unsubscribe or withdraw consent
•Website analytics: 26 months (Google Analytics default). After this period, data is automatically deleted or anonymized.
•Customer support: 3 years for service improvement
International Data Transfers
Your information may be processed outside Australia, including in:
•The Netherlands (our business location)
•Canada (Shopify servers)
•United States (some service providers)
We use approved legal mechanisms such as:
•EU Standard Contractual Clauses
•Adequacy decisions by the European Commission
•Other appropriate safeguards as required by law
Your Rights – EU/Netherlands (GDPR)
If you are in the EU/EEA or Netherlands, you have the right to:
•Access the personal information we hold about you
•Correct or update inaccurate information
•Delete your personal data (right to be forgotten)
•Restrict or object to processing of your data
•Data portability - receive a copy of your data
•Withdraw consent for marketing or cookies
•Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Your Rights – Australia (Privacy Act)
If you are in Australia, under the Australian Privacy Principles (APPs):
•Access your personal information we hold
•Correct inaccurate, incomplete, or outdated information
•Complain about our handling of your information
•Request information about our privacy practices
Australian Privacy Complaints:
2.If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC)
Marketing Communications
•We only send promotional emails if you opt-in
•Every email includes an unsubscribe link
•You can update preferences anytime
•We may still send order-related emails (receipts, shipping updates)
•We may show you ads on social media and other websites
•Based on your browsing behavior and purchases
•You can opt-out through ad platform settings or contact us
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent/guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
•Changes in our business practices
•Improvements to our services
Updates will be posted on this page with a revised "Last updated" date. For significant changes, we will notify you by email or website notice.
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms:
•EU/Netherlands: We will notify the Dutch Data Protection Authority within 72 hours
•Australia: We will notify the OAIC and affected individuals as required by law
•You will be informed if the breach is likely to result in high risk to you
Contact Us & Exercise Your Rights
Maya & Mina (operated by TTM Advies)
Eerste Helmersstraat 219C
1054 DW Amsterdam
The Netherlands
📞 Phone: +31 6 52212194
🕐 Business Hours: Monday-Friday, 9:00-17:00 CET (Amsterdam time)
For Australian customers: We aim to respond to Australian privacy requests within the timelines required by the Privacy Act 1988 (Cth). We repond within 24-hours.
To exercise your privacy rights:
2.Include your full name and order number (if applicable)
3.Specify which right you want to exercise
4.We will verify your identity and respond within 30 days
Supervisory Authorities
Netherlands (GDPR):
Autoriteit Persoonsgegevens
Phone: +31 70 888 8500
Australia (Privacy Act):
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
This Privacy Policy is governed by Dutch law and Australian privacy law as applicable to our business operations and customer locations.
