Effective Date: August 1, 2025
OVERVIEW
Welcome to Maya & Mina! These Terms of Service ("Terms") govern your use of our website and services. The terms "we," "us," and "our" refer to Maya & Mina, operated by TTM Advies, a company registered in the Netherlands.
Maya & Mina operates this online store to provide you with a curated jewelry shopping experience (the "Services"). Our platform is powered by Shopify Inc.
Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or Privacy Policy, you must not use our Services.
SECTION 1 - BUSINESS INFORMATION
•Business Name: Maya & Mina
•Operating Company: TTM Advies
•Chamber of Commerce (KvK): 90263677
•VAT Number: NL004802129B38
•Registered Address: Eerste Helmersstraat 219C, 1054DW Amsterdam, The Netherlands
•We are a Dutch company selling jewelry internationally
•Primary market: Australia
•No physical stores - online only
•All orders ship from Amsterdam, Netherlands
SECTION 2 - CONSUMER RIGHTS & LEGAL COMPLIANCE
For Australian Customers:
Australian Consumer Law Protection: Your purchase comes with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to:
•Replacement or refund for a major failure
•Compensation for any other reasonably foreseeable loss or damage
•Repair, replacement, or refund if products are not of acceptable quality
Major failures include: Products significantly different from description, problems that would have stopped a reasonable consumer from buying, or unsafe products.
Consumer Guarantee Claims: No time limit for major failures. Contact us immediately for defects or quality issues.
Complaints: If unsatisfied with our response, contact the Australian Competition and Consumer Commission (ACCC):
For European Union Customers:
EU Consumer Rights Directive:
•14-day cooling-off period - You may cancel your order within 14 days of receipt without giving reasons
•Right to withdraw from distance contracts
•Clear information about products and services before purchase
GDPR Rights: Your personal data is processed in accordance with the General Data Protection Regulation (GDPR). See our Privacy Policy for details.
SECTION 3 - ACCESS AND ACCOUNT
•Australian customers: Must be at least 18 years old
•EU customers: Must be at least 16 years old (or age of majority in your country)
•Other countries: Must meet local age requirements for online purchases
By agreeing to these Terms, you represent that you meet the age requirements and have authority to enter into this agreement.
Account Information: To use our Services, you may need to provide information such as email address, billing, payment, and shipping details. You represent that all information provided is correct, current, and complete.
Account Security: You are responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, or license your account to others.
SECTION 4 - PRODUCTS AND PRICING
Product Information:
We make every effort to accurately represent our products. However:
•Colors may vary due to device settings and screen calibration
•Product appearance may differ from images due to lighting and photography
•Descriptions are subject to change without notice
•We reserve the right to discontinue products and limit quantities
Pricing:
For Australian Customers:
•Prices displayed in AUD (Australian Dollars)
•No GST charged - We are a Dutch company selling internationally
•No additional taxes will be added at checkout
•Free shipping included in all prices
•Prices may be displayed in local currency where available
•No VAT charged for non-EU customers
•EU VAT may apply for EU customers depending on order value
•Free shipping on all orders to Australia
•Prices may change without notice
•Price charged will be the price displayed at time of order
•Order confirmation will show final price charged
SECTION 5 - ORDERS AND PAYMENT
Order Process:
1.Placing an order constitutes an offer to purchase
2.We reserve the right to accept or decline orders
3.Order acceptance occurs when we confirm and process payment
4.Payment must be received before order acceptance
5.Order confirmation will be sent via email
Order Modifications:
•Before processing: Contact us immediately to modify or cancel
•After processing: Standard return policy applies
•Processing time: 1-3 business days (Monday-Friday)
Payment Terms:
You agree to provide current, complete, and accurate payment information. You represent and warrant that:
•Credit card information is true and correct
•You are authorized to use the payment method
•Charges will be honored by your financial institution
•You will pay all charges including applicable taxes
SECTION 6 - SHIPPING AND DELIVERY
Shipping Information:
•Processing time: 1-3 business days (Monday-Friday)
•Shipping to Australia: 7-14 business days
•Worldwide shipping: 7-14 business days depending on destination
•Free shipping on all orders to Australia
•Tracking provided for all shipments
International Shipping:
•Customs processing may add 1-3 days
•Import duties may apply for orders over local thresholds
•Restricted items: We'll notify you if shipping restrictions apply
•Delivery address: Must be complete and accurate
Delivery and Risk:
•Delivery times are estimates only and not guaranteed
•Risk of loss transfers to you upon delivery to carrier
•Delivery delays may occur due to customs, weather, or carrier issues
•Undeliverable packages may be returned to sender at customer expense
See our complete Shipping Policy for detailed information.
SECTION 7 - RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy, which complies with both Dutch and Australian consumer protection laws.
•30-day return period for change of mind (from delivery date)
•14-day cooling-off period for EU customers
•Consumer guarantees apply for defective items
•Return shipping costs vary by location and reason
•Full refund of purchase price (no GST/VAT was charged)
See our complete Return & Refund Policy for detailed procedures.
SECTION 8 - INTELLECTUAL PROPERTY
Our Rights:
All content on our Services, including trademarks, text, images, graphics, designs, and arrangement, are owned by Maya & Mina or our licensors and protected by Dutch, European Union, and international intellectual property laws.
Your Rights:
These Terms permit personal, non-commercial use only. You must not:
•Reproduce, distribute, or modify our content
•Use our content for commercial purposes
•Download or store content without permission
Trademarks:
•Maya & Mina names, logos, and designs are our trademarks
•Shopify trademarks belong to Shopify Inc.
•Other trademarks belong to their respective owners
•Unauthorized use may violate intellectual property laws
SECTION 9 - PRIVACY AND DATA PROTECTION
Data Processing:
Personal information is collected and processed according to our Privacy Policy, which complies with:
•GDPR (General Data Protection Regulation) for EU customers
•Australian Privacy Principles for Australian customers
•Dutch data protection laws
International Transfers:
Your information may be transferred to and processed in countries other than your residence, including:
•Netherlands (our business location)
•Canada (Shopify servers)
•Other countries where our service providers operate
Your Rights:
•Access your personal data
•Correct inaccurate information
•Delete your data (subject to legal requirements)
•Data portability where applicable
See our Privacy Policy for complete details.
SECTION 10 - PROHIBITED USES
You may not use our Services:
•For unlawful purposes or to violate any laws
•To infringe intellectual property rights
•To harass, abuse, or harm others
•To transmit false or misleading information
•To send spam or unsolicited communications
•To interfere with Service functionality
•To collect personal information of others
•For commercial resale or export (personal use only)
Violation of these terms may result in account termination.
SECTION 11 - THIRD-PARTY SERVICES
Shopify Platform:
Our Services are powered by Shopify Inc. However:
•All sales are directly with Maya & Mina
•Shopify is not responsible for our products or services
•Shopify's terms may apply to platform functionality
•You release Shopify from claims related to our products
Third-Party Tools:
We may provide access to third-party tools "as is" without warranties. Use of such tools is at your own risk.
External Links:
Our Services may contain links to third-party websites. We are not responsible for third-party content, policies, or practices.
SECTION 12 - FEEDBACK AND REVIEWS
Feedback License:
By submitting feedback, reviews, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use, modify, and display such content for business purposes.
Review Guidelines:
•Based on actual experience
•Respectful and appropriate
•Free from conflicts of interest
We may remove reviews that violate these guidelines or applicable laws.
SECTION 13 - DISCLAIMERS AND LIMITATIONS
Service Availability:
Services are provided "as is" and "as available." We do not warrant:
•Uninterrupted service availability
•Compatibility with all devices
•Specific results from use
Product Disclaimers:
•Color variations may occur due to display differences
•Product descriptions are for general information only
•Suitability for specific purposes is not guaranteed
•Allergic reactions to materials are customer responsibility
Limitation of Liability:
To the maximum extent permitted by law:
•Our liability is limited to the purchase price of products
•We are not liable for indirect, incidental, or consequential damages
•Consumer guarantees under Australian Consumer Law cannot be excluded
•EU consumer rights remain unaffected
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Maya & Mina, TTM Advies, and our affiliates from claims arising from:
•Your use of the Services
•Your violation of these Terms
•Your violation of third-party rights
•Your negligent or wrongful conduct
This indemnification is subject to applicable consumer protection laws.
SECTION 15 - TERMINATION
Termination by Us:
We may terminate your access to Services:
•For violation of these Terms
•At our discretion with reasonable notice
•Immediately for serious breaches
Effect of Termination:
•Outstanding orders will be fulfilled or refunded
•Account access will be disabled
•Survival clauses continue to apply
•Consumer rights remain protected
SECTION 16 - GOVERNING LAW AND DISPUTES
Governing Law:
These Terms are governed by Dutch law. However:
•Australian Consumer Law applies to Australian customers where it provides greater protection
•EU consumer protection laws apply to EU customers
•Local consumer laws may provide additional protections
Dispute Resolution:
Step 1 - Direct Resolution: Contact us first at info@maya-mina.com. We aim to resolve disputes amicably.
Step 2 - Consumer Authorities:
•Australian customers: Australian Competition and Consumer Commission (ACCC)
•EU customers: European Consumer Centre or national consumer authority
•Other customers: Local consumer protection agencies
Step 3 - Legal Proceedings:
•Dutch courts have jurisdiction for business disputes
•Consumer courts in your country may have jurisdiction for consumer disputes
•Small claims courts may be appropriate for minor disputes
Class Actions:
Where permitted by law, disputes must be resolved individually, not as class actions.
SECTION 17 - GENERAL PROVISIONS
Entire Agreement:
These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between us.
Modifications:
We may update these Terms by posting revised versions on our website. Continued use constitutes acceptance of changes.
Severability:
If any provision is found invalid, the remaining provisions continue in effect.
Waiver:
Our failure to enforce any provision does not constitute a waiver of our rights.
Assignment:
We may assign these Terms. You may not assign your rights without our consent.
Force Majeure:
We are not liable for delays or failures due to circumstances beyond our reasonable control.
Language:
These Terms are written in English. Translations are for convenience only.
SECTION 18 - CONTACT INFORMATION
For questions about these Terms:
Maya & Mina
Phone: +31 6 52212194
Address: Eerste Helmersstraat 219C, 1054DW Amsterdam, The Netherlands
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM Central European Time
For Australian customers: 6:00 PM – 2:00 AM AEST (next day)
•EU customers: European Consumer Centre or national authority
•Dutch customers: Geschillencommissie or Autoriteit Consument & Markt
Last Updated: August 1, 2025
These Terms of Service comply with Dutch law, Australian Consumer Law, EU consumer protection regulations, and international e-commerce standards. They are designed to protect both Maya & Mina and our customers while ensuring full legal compliance in our primary markets.
