Free shipping to Australia on all orders! No minimum purchase required.
We are a Dutch company shipping beautiful jewelry to Australia. Here's everything you need to know about our shipping process.
Key Details
Order Cut-Off Time: 2:00 PM CET (Amsterdam time)
For Australian customers: This is 11:00 PM - 1:00 AM AEST (depending on daylight saving)
Processing Time: 1–3 business days (Monday–Friday)
Shipping Time to Australia: 7–14 business days (Monday–Saturday)
Total Delivery Time: 8–17 business days
Free Delivery: Available on all orders to Australia
No GST/VAT: We don't charge Australian GST or European VAT
Tracking Included: Full tracking information provided
Shipping Process
Step 1: Order ConfirmationAfter placing your order, you'll receive a confirmation email indicating that processing has begun.
Step 2: Processing
Orders are processed within 1–3 business days (Monday–Friday). Orders placed before 2:00 PM CET are typically processed the same business day.
Step 3: Dispatch & Tracking
Once dispatched, you'll receive a separate email with tracking information so you can follow your package's journey from the Netherlands to Australia.
Step 4: Delivery
Estimated delivery time to Australia is 7–14 business days after dispatch.
International Shipping Information
Shipping from: Amsterdam, Netherlands
Shipping to: Australia (and worldwide)
•No GST charged - We handle GST exemption for Australian customers
•Customs clearance may add 1-3 additional days
•Orders below AUD $1,000 typically do not incur import duties. For higher amounts, duties may apply according to Australian regulations.
•Restricted items: Jewelry is generally permitted; we'll notify you of any issues
•Secure, protective packaging for all jewelry items
•Eco-friendly materials where possible
•Discreet packaging for security
Tracking & Delivery
•Provided via email once your order ships
•Track your package from Netherlands to Australia
•Updates at key delivery milestones
•Standard delivery to your address
•PO Box delivery available in most areas
•Signature required for security (orders over AUD $100)
•Business days only (Monday-Friday for final delivery)
•Excludes weekends and public holidays
•Remote areas may require additional 1-2 days
Potential Delays
Normal Processing: 8-17 business days total delivery time
Possible Additional Delays:
•Customs processing: +1-3 days (normal)
•Public holidays: Netherlands or Australian holidays
•Weather conditions: Extreme weather may cause delays
•Peak seasons: Christmas/New Year may add 2-5 days
If your order is delayed:
1.Check tracking first - most "delays" are normal customs processing
2.Wait 2 extra business days beyond maximum timeframe
Order Cancellations
After processing: Orders typically ship within 1-3 days. Once shipped, our standard return process applies. Return shipping costs (for change-of-mind returns) are the responsibility of the customer. More details are in our Return & Refund Policy.
Cancellation window: Orders placed before 2:00 PM CET may ship same day - contact us quickly for cancellations.
Damaged, Incorrect, or Missing Items
Immediate inspection: Please inspect your order upon delivery.
•Item is damaged during shipping
•You received the wrong item
•Items are missing from your order
•Packaging appears tampered with
•Clear photos of the issue
•Description of the problem
Our response: We'll resolve the issue promptly with replacement, refund, or store credit as appropriate. We cover all costs for our errors.
Shipping Restrictions
We can ship to most Australian addresses, including:
•PO Boxes (in most areas)
•Some remote areas may have extended delivery times
•Military bases may require special handling
•We'll contact you if any restrictions apply to your address
Holiday & Peak Season Shipping
Peak seasons (Christmas, Valentine's Day, Mother's Day):
•Order early - processing may extend to 3-5 days
•Shipping delays possible due to high volume
•Customs delays more common during peak times
•We'll communicate any expected delays proactively
•Netherlands holidays affect processing times
•Australian holidays may affect final delivery
•Updated timelines provided during holiday periods
Contact & Support
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM Central European Time (Amsterdam, Netherlands)
For Australian customers: This is 6:00 PM – 2:00 AM AEST (next day)
Response Time: We respond to all shipping inquiries within 24 hours, accounting for time zone differences.
Emergency Contact: For urgent shipping issues, email us with "URGENT" in the subject line.
Why Choose Our Shipping?
Completely Free - No shipping charges, ever
No Hidden Costs - No GST, VAT, or surprise fees
Full Tracking - Follow your package every step
Secure Packaging - Your jewelry arrives safely
International Experience - We specialize in Netherlands to Australia shipping
Responsive Support - We're here to help with any issues
Business Information
Maya & Mina is operated by TTM Advies, registered in the Netherlands.
Chamber of Commerce (KvK): 90263677
VAT Number: NL004802129B38
Business Address: Eerste Helmersstraat 219C, 1054DW Amsterdam, The Netherlands
